People search and select care with every unique health moment.
As the most used digital member experience tool in healthcare, we’ve helped nearly half a billion members find the care in those moments.
Whether urgent, episodic, elective, seasonal, or chronic, finding care begins with a search. That search results in a shop to discover, select, and gain access to the care they need. Sometimes virtual and sometimes with the support of a concierge, our job is helping eliminate friction during that experience in partnership with our clients.
Centered squarely on the customer, our platform combines best-in-class search and shopping experiences with artificial intelligence to predictively surface pertinent information and valuable engagement opportunities at the right moment.
Our Sapphire365 platform is designed to enable the right health care choices with every interaction. By integrating a set of curated access solutions on our open health care shopping backbone, we work to align partners on an underlying, shared measurement model. Together, we continuously and collaboratively optimize the orchestration of these collective capabilities to deliver better conversions, outcomes, and member satisfaction.