People search and select care with every unique health moment—and cost is personal.

As the most used digital member experience tool in healthcare, we’ve helped nearly half a billion members find the care in those moments.

Whether urgent, episodic, elective, seasonal, or chronic, finding care begins with a search. That search results in a shop to discover, select, and gain access to the care they need. Sometimes virtual and sometimes with the support of a concierge, our job is helping eliminate friction during that experience in partnership with our clients.

Centered squarely on the customer, our platform combines best-in-class search and shopping experiences with artificial intelligence to predictively surface pertinent information and valuable engagement opportunities at the right moment.

Our Sapphire365 platform is designed to enable the right health care choices with every interaction. By integrating a set of curated access solutions on our open health care shopping backbone, we work to align partners on an underlying, shared measurement model. Together, we continuously and collaboratively optimize the orchestration of these collective capabilities to deliver better conversions, outcomes, and member satisfaction.

Transparency in Coverage

Preparing for Transparency in Coverage & No Surprises

We’re partnering with current and new clients to ensure compliance with the regulations—and to plan for life beyond 1/1/2022.

Significant federal transparency regulations, the No Surprises Act, and local variations on Right-to-Shop policies (among others) are creating a torrent of changes for health plans to address concurrently as they seek to improve customer satisfaction. Our solution works to accommodate both goals. By integrating the requirements for these regulations to our client-validated roadmap, we help our clients reach mandate milestones while building an increasingly personalized member experience.

Strategic & Technical Partners

Delivering world class experiences requires collaboration and co-design. Partner with an organization that has more than a decade of experience working with leading health plans all over the country to deliver on the ever-changing expectations of health care consumers and join a community of plans helping improve healthcare together.

Coordinated by our dedicated Account Management team, our highly collaborative product, engineering, data, and integration teams partner directly with clients to extend the value of our products and services based on real world use cases.

A SaaS platform with flexible support options

Our scalable platform offers a catalog of configurations to deliver on the specific needs of each client and—when needed—our teams can be engaged to consult, collaborate, and deliver on new or unique needs. With competitive pricing and SLAs, our platforms and services are a reliable solution and support option for healthcare organizations of any size.

White-Labeled and API-ready

Built to be flexible, our mobile responsive UI seamlessly integrates into client portals and can be customized to take on the brand elements and tone of your brand while maintaining the integrity value of our highly rated directory experience. Our growing catalog of CareSelect APIs and FHIR HL7 APIs enable clients to easily enable services in other member touch points or other digital properties.

Insights Driven

With a fully expressed tag library and comprehensive member and provider data warehouse, our teams use engagement science best practices, segment-specific insights, and member-level prediction to guide behavior and improve experience.

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Get a closer look at our solution and a perspective on how our solution can support your measurable member and patient engagement strategies.