Routine procedure selection support and advice
In routine care situations, our advisors explain the merits of alternative lower-cost service while assisting in changing authorizations. They advise on the selection of multiple provider or site-of-care options, assist in scheduling and confirming appointments, and follow up post-procedure to confirm everything went as expected. The approach and empathetic ear helps consumers become more comfortable shopping for low-complexity, routine, procedures that are based primarily on cost and location, without any real variation in quality. This approach creates satisfied members, and leads them to gain confidence in self-service options over time.