Providing care selection and guidance at multiple levels

From routine procedures to elective surgeries, different levels of information and support are required to help people through care selection.

Our CareSelect Concierge service can manage both, as a full service or integrated augmented staffing solution.

Routine procedure selection support and advice

In routine care situations, our advisors explain the merits of alternative lower-cost service while assisting in changing authorizations. They advise on the selection of multiple provider or site-of-care options, assist in scheduling and confirming appointments, and follow up post-procedure to confirm everything went as expected. The approach and empathetic ear helps consumers become more comfortable shopping for low-complexity, routine, procedures that are based primarily on cost and location, without any real variation in quality. This approach creates satisfied members, and leads them to gain confidence in self-service options over time.

Complex care decision support from a surgical concierge

When surgery is needed, quality scores on in-network surgeons and hospitals and expert personalized support have a meaningful impact on the outcome. As part of our Sapphire365 Concierge service offering, a clinically trained surgical concierge supports customers through these more specialized care navigation needs. This surgical concierge matches members with the right surgeon at the right location by using a number of data sources including:

  • Our Cost Transparency Tools
  • Incentive Eligible Procedures
  • Quality Scores
  • Patient Ratings & Reviews
  • Advanced Analytics

Member Testimonials

“I would give the Personal Assistant Team 10 stars! Their service is excellent. They find my facilities nearby, update me on new procedures, and guide me through what I might need. Tell them I say thank you!”

Laura, 43, Nashville, TN

“My husband and I just used SmartShopper to schedule our annual procedures. The provider was wonderful and we earned $150 cash back! 100% recommend.”

Susan and Tom, Charlotte, NC

“This is my first experience with Smart Shopper and was greeted by Shannon (Personal Assistant) who was a tremendous assistance. My first experience has been a pleasure!”

Amber, 56, Fort Worth, TX

“Happy to find a facility that helps control costs. Tired of out of pocket expenses that aren’t covered by insurance and the procedure costs range is amazing over priced by some facilities.”

Charlotte, 55, Rochester, NH

Post Procedure Results

As part of our quality efforts, we routinely survey customers of our CareConcierge team and CareRewards solution. The following are our aggregated 2020 scores out of 5 stars.

  • 4.7 stars: How would you rate your most recent experience with your Personal Assistant CareSelect Concierge?
  • 4.7 stars: How would you rate your overall experience with the Facility where you had your procedure performed?
  • 4.8 stars: How would you rate your overall experience with the SmartShopper SmartShopper Program?
  • 4.6 stars: How would you rank the value of the SmartShopper SmartShopper program when compared to other programs offered by your Employer?

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