Engage and empower your Medicare members through an experience optimized for seniors

With CMS increasing the weight of CAHPS to 57% of overall STAR ratings by 2023, improving the member experience is critical for long-term success. Medicare Plans must respond with a digital experience and programs optimized to meet the unique needs of Medicare Plans and your seniors.

• Proven Transparency & Guidance Solutions

• Integrated Member Engagement to Take the Next Best Action

• Personalized Promotion of High-Quality Care Options and Health Actions

• Care Team & Care Companion To Fully Support Seniors and Caregivers

• Support Quality Improvement and Rewards

Recommended Products & Services

Sapphire provides a highly-configurable shopping platform tailored to the unique needs of seniors.

We enable plans to customize the experience to achieve specific business goals. These include improving STAR ratings, targeted engagement supported by rewards to motivate members to close care gaps, and to promote access to high-value providers. Sapphire’s intuitive shopping platform empowers seniors to feel confident in taking the next best action on their healthcare journey.

SmartShopper® Rewards

Sapphire provides CMS-compliant reward strategies and fulfillment integrated into Sapphire365® for Medicare. Reward your members to make better healthcare decisions, fully-aligned with achieving increased member satisfaction and STAR measures.

LEarn more about SmartShopper

Concierge Services

Seniors are digital, but also want a personal connection with the support they need when navigating their care. Sapphire supports usage of our Concierge Team or can power internal Medicare Plan Care Management or Customer Care Teams.


Want to learn more about how Sapphire can deliver improved Risk Adjustment, improved STAR measures and provide an enhanced Member Experience?

Schedule a meeting and ask about how our highly-configurable solutions align with your strategies.