Continuously optimizing search experience for evolving member expectations
Whether they are looking for a family physician, a mental health counselor, a nearby urgent care center or a skilled surgeon, we support and guide consumers through the process. Members can choose a PCP, learn about pharmacy benefits, or review their HSA/FSA balances within a unified shopping experience.
- Our open text search lets members search doctors by given name, specialty, practice name, medical group, procedures performed and hundreds of common, user friendly keywords. Browse by category and quick links make it easy to find medical, dental, or vision care for all health needs.
- Smart taxonomies let you use your health plan’s unique specialties and keywords. Paired with our user experience research and optimization recommendations, they deliver the most satisfying search experience.
- Our powerful search technology brings back results that match their search term across multiple categories. Easy to read tags on each result help members connect back to their original search intent.
- Our proprietary ‘best match’ sort ranks doctors by a number of important categories like distance, cost, awards, and ratings. The flexible algorithm lets you dynamically add additional ranking factors such as tier or your proprietary clinical quality score, creating a ranking tailored to each plan or employer group’s needs. Members can further refine with personalized filters like gender or amenities, or sort by specific components like rating.